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Archive for October 2009

Managewhich? What to do With Complete and Utter Incompetence

Photo by Ryan Schultz

Photo by Ryan Schultz

Her name is Oblivia.  She’s nice.  People like her.  And, she can’t get anything done.

Have you ever worked with someone who is Unconsciously Incompetent?  That is to say, that they are so incompetent that they don’t even know that they are incompetent?

It’s rare.  Most of us know when we really, truly suck at something.  However, there are times…

Manage Which? Up or Down (Part 3)

In the saga of Breeze and Hoover, so far Breeze has been able to minimize the number of times her team is derailed by Hoover’s ad hoc requests.  We set up three circumstances for which she’ll will accept the mission.

First, she has to fully understand how the ad hoc report or spreadsheet will be used.  This forces Hoover to be clear about what he wants, and it also allows Breeze some input into how it’s produced.  This minimized rework when Hoover has asked for something that actually won’t give him what he wants, and sometimes Hoover realizes that he doesn’t need the work done at all.

Manage Which? Up or Down (Part 2)

Photo By Brian

Photo By Brian

Where we left off last post is that our Managewich, Breeze, gets urgent requests from her manager, Hoover, and Breeze habitually has managed down, meaning that she’s generally accepted the work and the consequences of doing it for herself and her team and has muddled through by either directing her team to do the work or doing it herself.  I made a request of Breeze that she not accept work until one of three things has happened, the first being that she understands fully and completely how these reports and spreadsheets are going to be used and how they add value.  So far, this has resulted in some relationship building with Hoover, and it’s reduced some of the distracting work.  And, we’re not done yet.

Manage Which? Up Or Down?

Photo by Daniel R. Blume

Photo by Daniel R. Blume

One of the recurring dilemmas for the Managewich is the balance between managing up and down.  Today we’re going to examine the phenomenon of  having to produce worthless crap that adds no value simply because the boss says so.

Take my friend Breeze. Her boss, Hoover, continually asks for this spreadsheet or that report, all of which demands that Breeze and her team drop whatever [productive] work they are doing to deliver this new requirement ASAP.

Woo Hoo Woo Hoo, Making My Radio Debut

In case you couldn’t tell, I’m very excited to have been invited as a guest on the “Business Networking Brunch” this Sunday.  We’re going to be on the air from 9am – 11am Central time on 1360 am in Dallas.

Managewiches, I am there to beat the drum for the cause.   Some of the topics I plan to hit:

  • Why middle managers are integral to execution
  • Why leadership is important in all levels of the organization

Managewich Tip: Negativity Doesn’t Work, So Quit Getting Sucked In

Photo by elain

Photo by elain

I had a great weekend.  As most of you know, Grow Your Business Grow Your Life LIVE! was in Dallas this past Friday and Saturday, and I was blessed with the opportunity to be a part of the behind the scenes planning and execution.  I say blessed because I got to spend time with bright, generous, kind people, and frankly it was uplifting.

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One of Many Testimonials

If you have the opportunity, I would recommend bringing Carolann into your organization. Her professionalism, integrity and easy-manner were much appreciated.

Judy Reynolds
Lewisville Career Management Group

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