Managewhich Tip: Process-Focus Ain’t a Bad Thing

Jan 19

Carolann Jacobs on January 19th, 2010

We hear a lot about being results-focused and results-driven.  Results are important, and somewhere along the way, we’ve lost sight of the importance of the journey.
Case and point.  In 1959, Cuba had an illiteracy rate of 23%.  Post Castro revolution, in 1961, it was reduced to 4%.   Let’s just say, this wasn’t the kindest of [...]

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Tips for the Managewhich: Is What I’m Doing Resume-Worthy?

Nov 3

Carolann Jacobs on November 3rd, 2009

Career Management groups are filled with people who haven’t progressed in their careers, and those are the folks who are having the toughest time landing new positions.   Many of those fall into the category of being happy that they had a job, and so they did whatever was necessary to keep it.   This is fear-based [...]

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Manage Which? Up or Down (Part 3)

Oct 22

Carolann Jacobs on October 22nd, 2009

In the saga of Breeze and Hoover, so far Breeze has been able to minimize the number of times her team is derailed by Hoover’s ad hoc requests.  We set up three circumstances for which she’ll will accept the mission.
First, she has to fully understand how the ad hoc report or spreadsheet will be used.  [...]

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Manage Which? Up or Down (Part 2)

Oct 20

Carolann Jacobs on October 20th, 2009

Where we left off last post is that our Managewich, Breeze, gets urgent requests from her manager, Hoover, and Breeze habitually has managed down, meaning that she’s generally accepted the work and the consequences of doing it for herself and her team and has muddled through by either directing her team to do the work [...]

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The Customer Experience & The Managewich

Sep 30

Carolann Jacobs on September 30th, 2009

My hubby and I  just got back from an awesome trip to Cancun.   I bought the trip somewhat last minute from Sams Club of all places.  It was a surprise for Russ’s birthday, so I wanted it below the radar.  The trip was almost too good to be true price-wise, and even though I did [...]

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The Omniscient Managewich

Sep 10

Carolann Jacobs on September 10th, 2009

I have a question for the sandwich generation of managers, middle managers or owner managers, stuck in the middle of competing priorities and agendas:
Why is it so hard to know what someone else really wants or believes, and yet, how is it that we know others’ intentions just by looking at their body language or [...]

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Five Keys to Greater Success, Starting Today

Aug 11

Carolann Jacobs on August 11th, 2009

I just returned from the eWomen Network International Conference, and as usual, I’ve come back with energy to spare.  This was my 2nd trip to the eWN conference.  Last year, I didn’t know anyone, so I just plopped down at whatever table and met people.  I connected with several people.  This year, I was gratified [...]

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Inspired Workplace Q&A: When is it Time to Go?

Jul 23

Carolann Jacobs on July 23rd, 2009

Q:  I have grown to hate my job.  I feel the dread coming on sometime around 6:00pm on Sunday night.  I don’t want to get out of bed in the morning.  As hard as I try, I am not doing a very good job (lord knows neither the people I report to nor the ones [...]

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Who Makes the Rules? Resolving Generational Conflicts at Work

May 20

Carolann Jacobs on May 20th, 2009

Part of the resentment Baby Boomers have towards the younger generations in the workforce is the ease in which they express “What’s In It For Me?”
It stems from the remnants of company loyalty and fealty that were drummed into their heads when they were starting out; even though our boomers mostly know intellectually that there [...]

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Independence and Self-Reliance Are Myths

Mar 30

Carolann Jacobs on March 30th, 2009

We in the United States value independence. It’s in our cultural dogma:

“I did it my way”
“I pulled myself up by my bootstraps” (What the heck is a bootstrap?)
“I stand on my own two feet”

Who among us does anything without a contribution from someone else?
Take this blog post as an example.  Unless you set up the [...]

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