Manage Which? Up or Down (Part 2)
Oct 20 Carolann Jacobs on October 20th, 2009
Where we left off last post is that our Managewich, Breeze, gets urgent requests from her manager, Hoover, and Breeze habitually has managed down, meaning that she’s generally accepted the work and the consequences of doing it for herself and her team and has muddled through by either directing her team to do the work [...]
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Woo Hoo Woo Hoo, Making My Radio Debut
Oct 13 Carolann Jacobs on October 13th, 2009
In case you couldn’t tell, I’m very excited to have been invited as a guest on the “Business Networking Brunch” this Sunday. We’re going to be on the air from 9am – 11am Central time on 1360 am in Dallas.
Managewiches, I am there to beat the drum for the cause. Some of the topics I [...]
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The Customer Experience & The Managewich
Sep 30 Carolann Jacobs on September 30th, 2009
My hubby and I just got back from an awesome trip to Cancun. I bought the trip somewhat last minute from Sams Club of all places. It was a surprise for Russ’s birthday, so I wanted it below the radar. The trip was almost too good to be true price-wise, and even though I did [...]
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The Omniscient Managewich
Sep 10 Carolann Jacobs on September 10th, 2009
I have a question for the sandwich generation of managers, middle managers or owner managers, stuck in the middle of competing priorities and agendas:
Why is it so hard to know what someone else really wants or believes, and yet, how is it that we know others’ intentions just by looking at their body language or [...]
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Managewich Tips: Tired of Participating in the 80% of Change Initiatives That Fail?
Sep 8 Carolann Jacobs on September 8th, 2009
Change is hard… or is it?
Think about a time when change was easy. What made it easy?
For me, a good example to illustrate how change does and doesn’t work is recycling.
At first, to recycle, we had to separate cans, glass and paper, and we had to sort through the plastics for the ones that could [...]
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Managewich on the Run
Sep 3 Carolann Jacobs on September 3rd, 2009
“Stuck Inside These Four Walls, Sent Inside Forever, Never Seeing No One Nice Again Like You…”
Oops, sorry. That’s “Band on the Run.” But it could describe the managewich’s office, yes?
Whenever I hear about the “Fight or Flight” Response, I wonder…. is it really either or?
The answer is for the most part, yes. According to [...]
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Tips For the Managewich: Don’t Kick the Dog
Sep 1 Carolann Jacobs on September 1st, 2009
Ever had that experience where your manager got reamed by a customer, peer or her manager and then turned around and took it out on you? It gets the expression “kicking the dog” because it’s basically taking out frustration on the defenseless.
Those of us who aren’t that resilient have known for a while that [...]
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Investing in People Pays 600% Dividend
Aug 25 Carolann Jacobs on August 25th, 2009
I need a picture of me on a soapbox. Anyone know where I can find one?
Engaging employees pays off more than fear. Most of us know this because we desperately want to be engaged and fulfilled ourselves, and we know that when we’re connected with what we do, we go the extra mile gladly. However, [...]
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Women Stuck in the “Managewich”, Get Out of Your Own Way!
Aug 20 Carolann Jacobs on August 20th, 2009
There’s a new study out last week that shows women consistently underestimate and undervalue their own performance at work. It gets worse the older women get, so the women who are most likely to break out of middle management (the “managewich”) and into the executive ranks are sabotaging themselves. This makes me furious!
I thought we [...]
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